Recall: Dupray Neat Steam Cleaners Cause Injury and Damage – Sold 2018-2025

If you own a Dupray Neat Steam Cleaner, stop what you’re doing—seriously, put it down. The U.S. Consumer Product Safety Commission (CPSC) issued an official recall on February 26, 2026, affecting over 651,000 units sold across the United States. Another 96,530 units sold in Canada are also part of this recall. That’s a lot of steam cleaners sitting in homes right now that could potentially hurt someone.

Here’s everything you need to know about this recall, why it happened, and what to do if your unit is affected.

Why Was the Dupray Neat Steam Cleaner Recalled?

The core issue comes down to the boiler. Under certain conditions—specifically if the unit is overfilled, if the internal components have corroded, or if the pressure release valve decides to stop doing its one job—the boiler can rupture. And a rupturing boiler full of steam and scalding hot water is exactly as bad as it sounds.

The CPSC confirmed 15 reports of boiler ruptures. Four of those incidents resulted in minor burns, bruises, lacerations, and one broken wrist. At least seven additional reports documented minor property damage. These aren’t hypothetical risks. Real people got hurt.

For a product marketed as a household cleaning tool—something you’d casually use on your countertops, floors, or upholstery—this is a serious safety failure.

Which Units Are Affected by the Recall?

The recalled product is the Dupray Neat Steam Cleaner, model number DUP020WNA. It features a white base connected to a black flexible hose and comes with an accessory set that includes various brushes, tools, a Velcro pad, and dust cloths.

To check whether your unit is part of this recall, flip it over and look at the rating label on the bottom. You’re looking for a batch/date code between 0118-01 and 0425-05. If your unit falls within that range, it’s included in the recall.

These cleaners were sold at:

• dupray.com
• Home Depot
• Lowe’s
• Macy’s
• Walmart
• Amazon
• Other retailers nationwide

The sale period ran from April 2018 through December 2025, at a retail price of approximately $150.

What Should You Do If Your Steam Cleaner Is Recalled?

Stop using it immediately. Not after you finish cleaning the bathroom. Right now.

Dupray is offering a free replacement safety boiler cap to affected customers. The fix itself is pretty straightforward—it’s a screw-on design, so installation is quick and easy. You don’t need to ship the whole unit back or navigate some complicated claims process.

Here’s how to get your replacement cap:

1. Find your batch code on the bottom of your unit
2. Visit dupray.com/recall to check eligibility and request your replacement cap
3. Install the new safety cap once it arrives, using the simple screw-on method

You can also contact Dupray directly:

• Phone: 800-881-8482 (Monday–Friday, 7 a.m. to 6 p.m. ET)
• Email: [email protected]
• Website: dupray.com — look for the “Neat Steam Cleaner Recall” banner at the top of the page

Understanding the Safety Risk in Plain Terms

Let’s talk about what’s happening here mechanically, because it helps to understand why this is dangerous—not just that it is.

Steam cleaners work by heating water inside a sealed boiler to produce pressurized steam. That pressure is what makes them effective at blasting grime off surfaces. When everything works correctly, the pressure release valve acts as a safety mechanism—it releases excess pressure before things get out of hand.

When that valve malfunctions, pressure builds with nowhere to go. Add corrosion weakening the boiler walls or an overfilled tank pushing limits, and you’ve got a recipe for a rupture. Hot steam and water escaping a pressurized container at close range causes burns fast. It doesn’t take much.

This isn’t a design flaw that only shows up in extreme conditions. Corrosion develops naturally over time, especially in appliances that regularly contact water. Units sold as far back as 2018 have been in homes for nearly eight years—that’s plenty of time for components to degrade.

The Bigger Picture on Product Safety

Recalls like this one are a reminder that even well-regarded products can develop safety issues that weren’t apparent at the time of initial sale. Dupray is an established brand, and the Neat Steam Cleaner has been a popular choice among home cleaning enthusiasts for years. That doesn’t make the risk any less real for current owners.

The CPSC exists specifically to handle situations like this, and the recall process—while inconvenient—is designed to protect consumers before more injuries occur. If you’re registered with Dupray or purchased through a retailer with your account information, you may receive direct outreach about this recall. But don’t wait for that notification.

Check your unit today.