Having some trouble with Spotify? You aren’t alone. Thousands have reported issues with the smartphone app and the website. If you have music downloaded to your device, apparently that is able to play but searching for music and streaming it are failing. Here’s what we could find out.
What’s Happening With Spotify?
The trouble started around 8 am ET when nearly 50k users reported trouble in the US via Downdetector. Most of the issues are being reported for the app but we tested the website player and we’re seeing an error there too. They’ve reported that they’re checking on the issue reports and advised that an update for the search issue is being rolled out. So far, though, we aren’t seeing any information on the other issues, so it’s unclear when we’ll have full use of the service again.
Was it a Hack?
Spotify is saying they haven’t been hacked. They have not, however, given any details on the cause of the issues or when the fix might be implemented. We’ll stay on top of this so we can share more information if it becomes available. In the meantime, you can follow @SpotifyStatus on X to see updates.
It isn’t surprising to see that users are pretty upset with the development. We’re used to being able to stream music constantly, and having this break in availability is a big blot for Spotify. Hopefully, they can get it fixed quickly because some users are frustrated enough to switch services already. They have some competition in services like Apple Music, so that’s not an empty threat.
Whatever the cause is, this could mean some big losses for them. Folks just aren’t patient enough to wait, especially when they aren’t giving any concrete information on the issue. Transparency is best when dealing with the public. Tell us what happened, and we’re more likely to be understanding. Let’s try to maintain calm, though. Maybe dig out your CD collection and give them a whirl or listen to that Podcast or audiobook you’ve had waiting for your ears. Oh hey, I think I hear some birds singing!
